Privacy Policy

For purposes of POPIA, Delta Carbon is the responsible party for the personal information processed through this website and in the ordinary course of its business, unless we tell you otherwise.

If you have any questions about this policy or about how we process personal information, please contact:

We may collect and process the following categories of personal information:

• Identity and contact details, such as name, surname, email address, telephone number, company name and job title.
• Information you send to us through contact forms, email messages, phone calls or other communications.
• Technical and usage information, such as IP address, browser type, device information, pages visited, time spent on the website, and referring website.
• Cookie and similar tracking information, where applicable.
• Any other information you choose to provide to us.

Where we process information for a business relationship, we may also collect information relating to contracts, service delivery, billing, recordkeeping, compliance and correspondence.

We may collect personal information:

• Directly from you, when you complete a form, contact us, request information, subscribe to updates or otherwise interact with us.
• Automatically, when you visit our website, through logs, cookies and similar technologies.
• From third parties, where lawful and necessary for our business purposes, such as service providers, publicly available sources, business partners or referees.

We process personal information for lawful, specified and legitimate purposes, including to:

• Respond to enquiries and communicate with you.
• Provide, manage and improve our products and services.
• Enter into, perform and manage contracts.
• Maintain internal records, administration and reporting.
• Detect, prevent and investigate fraud, security incidents or misuse.
• Comply with legal, regulatory and contractual obligations.
• Improve website performance, functionality and security.
• Send direct marketing where lawful and permitted.

We only process personal information where we have a lawful basis to do so. Depending on the context, this may include:

• Your consent.
• The need to take steps at your request before entering into a contract.
• The performance of a contract with you.
• Compliance with a legal obligation.
• Legitimate interests pursued by us or a third party, where those interests are not overridden by your interests or rights.

Where POPIA requires consent, we will obtain it in a clear and informed manner. You may withdraw consent at any time where processing is based on consent.

Our website may use cookies and similar technologies to help the site function properly, to understand how the site is used, and, where applicable, to support marketing or analytics.

Non-essential cookies should only be used where lawful and, where required, after appropriate notice and consent. You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly if you do so.

If we use cookies for direct marketing or remarketing purposes, we will comply with POPIA’s requirements for electronic marketing, including obtaining the necessary consent where required.

We may share personal information only where lawful and necessary for the purposes set out in this policy. This may include sharing with:

• Employees and authorised personnel.
• Professional advisers.
• IT, hosting, website, cloud and security providers.
• Payment, bookkeeping, accounting or administrative service providers.
• Other third parties who assist us in operating our business.
• Regulatory bodies, law enforcement agencies or courts where required by law.

Where a third party processes personal information on our behalf, we require that party to process the information only in accordance with our instructions and to take appropriate security measures.

Where another party processes personal information on our behalf, we aim to ensure that there is a written agreement in place that requires the operator to:

• Keep personal information confidential.
• Use personal information only as authorised.
• Maintain appropriate security safeguards.
• Notify us immediately if personal information may have been accessed or acquired by an unauthorised person.

Some of our service providers may store or process information outside South Africa. Where personal information is transferred to another country, we will take reasonable steps to ensure that the information remains protected and that the transfer is lawful under POPIA.

We take reasonable technical and organisational measures to secure personal information against loss, unauthorised access, misuse, alteration or disclosure. These measures may include access controls, password protection, encryption, back-up procedures, system monitoring, staff confidentiality obligations and vendor management controls.

No system is completely secure. If we become aware of a security compromise involving personal information, we will take appropriate steps to investigate, contain and address the incident and, where required, notify affected persons and the Information Regulator.

We keep personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, to comply with legal obligations, to resolve disputes, to enforce agreements, or for other lawful business purposes. When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained information.
• Request deletion or destruction of personal information in certain circumstances.
• Object to processing in certain cases.
• Object to direct marketing in the manner permitted by law.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator.

If you wish to exercise any of these rights, please contact us using the details in section 1.

We may send you marketing communications where lawful. If we send electronic direct marketing, we will do so in accordance with POPIA. You may opt out at any time by following the unsubscribe instructions in the communication or by contacting us directly.

We do not intend to knowingly collect personal information from children unless this is necessary and lawful in the circumstances. Where children’s information is processed, we will do so only where permitted by law and with appropriate safeguards.

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing personal information to them.

We may update this Privacy Policy from time to time to reflect changes in law, our operations or our privacy practices. The updated version will be posted on this website with a revised effective date.

If you have any questions, requests or complaints about this Privacy Policy or our processing of personal information, please contact:

If you are not satisfied with our response, you may contact the Information Regulator of South Africa.